Potential clients constantly ask copywriters around the world if they have experience in their industry.
If, as a client, the answer you receive is “yes, actually the majority of my clients work in your industry,” run for the hills and don’t look back.
Prior knowledge of an industry or a ‘specialism’ within a specific area of business, kills creativity.
Experience is a bad thing
When you look at jobs boards and recruitment sites, experience is usually viewed as being a good thing.
However, in the world of copywriting, it can be a bad thing.
All business owners think their businesses are unique. They want the world to see them as innovators, professional, friendly etc. However, if they insist on working with a copywriter who’s written for their industry before, that’s the last they’ll achieve.
Their marketing is more likely to stand out if someone with no previous knowledge of their market, product or service writes it.
Let’s take a look at the evidence.
I don’t understand the jargon
Every industry has jargon.
Whether it’s acronyms or techie language, your everyday interactions are riddled with it.
When you talk, it sounds like you’re speaking a different language.
When you write it makes no sense.
So, if you use a writer who’s spent a lot of time in your industry the chances are they are indoctrinated in your jargon, and that’s how they will write.
The result may sound great to you, but to your audience, it will be incomprehensible.
Too much knowledge of an industry means your copywriter begins at the wrong point.
They’ll already be several steps ahead of your audience because there will be stuff that you do that they take for granted.
It’s important to remember that, for many, this piece of writing (whether for the web or brochure) will be the first contact they have with your company. That’s why it’s important to tell them everything rather than assuming they have a certain knowledge level.
Even if they do know it, you’ll just be reinforcing why they should deal with your company.
Why are you buying?
Customers have their reason for buying your product or service, and you can be pretty sure it’s not the reason you dreamt up in the Boardroom.
Again, with a writer experienced in your industry, they may well come to your project blinkered by what they’ve done before.
Rather than thinking “I wonder what motivates your customers?”, they’ll come in with preconceived ideas.
It’s important to look at the specific audience the product or service is being pitched at to decide the most likely reasons for buying.
What are the benefits?
Briefing your writer involves identifying the tangible benefits your company offers your customers.
Again, as with the previous section, if your writer has written extensively for your industry, they may well plump for benefits that are commonplace without taking a careful look at your unique selling points.
Every business offers customers different benefits, and a writer with little or no experience in your industry is more likely to spot these. They would be able to place themselves in the shoes of your audience and think critically about what it would mean to them if they used your product or service.
They’ll come up with benefits that you have probably never before considered. As a result, they’ll create empathetic content that will resonate with your customers.
Taking a different approach
Let’s say for argument’s sake you work in the financial services industry – in particular, pensions.
I’m willing to bet that if you pulled up all the websites of your main competitors, 90% would be similar.
They use the same imagery, messaging, benefits etc. Also, I bet they’re all market leaders in their field.
Using a writer with little or no experience in your industry will open up a whole new world of possibilities.
They won’t be blinkered by the ‘standard approach’; they’ll inject personality, be brave enough to take new approaches and create unique messaging that will make your proposition stand out.
Granted, the imagery side of things will have to be addressed by you and your designers, but the fresh and innovative copy will help generate ideas that will make you look different.
You see, by using a copywriter will little or no experience in your field can generate exceptional results.
They have no preconceived ideas, they will avoid jargon, and they’ll bring a fresh approach to everything they do.
Next time you’re in the market for a writer, check out a few – with and without experience in your line. An open mind on your part could be all that’s needed to get fantastic results.
If you're looking to be different from everyone else in your industry, contact Sally Ormond on +44(0) 1449 779605.