customer service | Briar Copywriting

When Do You Start Selling To Customers

Your business will only survive if you and your sales team sell. That’s a given. So when, in your opinion, does that selling process start? Is it from the…

The Power of Internal Communications

How do you tell your customers about your products and services and how they will make their lives better? Probably through cracking web copy, brochures, emails, newsletter and that sort of thing. Written well, they help…

Are you doing it Better Than the Big Boys?

What am I talking about? Customer service. I’ve often said that customer service is the one area a small business like yours can…

How Important is Your Company’s Name?

How much thought did you put into naming your company? It’s not something I’ve really considered before, but a recent question on a Facebook group got me thinking. Everyone wants a name that’s memorable,…

Generate More Leads and Gain More Customers

This post first appeared on our sister blog, Freelance Copywriter’s Blog, but we thought you’d like to read it too. That is what every business owner wants, right? Customers are…

Effective Email Customer Service

Customers that phone you are such a pain, aren’t they? Unless you happen to have a large call team, you can only speak to one person at a time, and then there’s that annoying ringing when you’re trying to get some…

How Are You Using Social Media?

In the world today there are over 1 billion users of social media - that sounds quite a lot to me. Rather than just another statistic that one should make you, as a business…

Customer Service - The Power of Real People

This blog first appeared on our sister blog, Freelance Copywriter’s Blog, but we wanted to share it with you here too - enjoy. It is a…

How to Excel in Customer Service

This blog post first appeared on our other blog Freelance Copywriter’s Blog, but we wanted to share it with you here too: A while ago, I wrote a post about how to keep your…

Companies Continue to Misuse Twitter

After browsing through The Drum recently, I was absolutely astonished to come across this statistic: 71% of companies are still ignoring consumer complaints on Twitter I mean, come on, these are your customers. Just because they choose…