customer service

Copywriter – How to Keep Your Clients Happy

Despite being written from a copywriter‘s point of view, this post applies to virtually all professions. In business, your clients are your bread and butter. Without them…

Do You Find Marketing a Drag?

If you run a business, marketing is a necessary evil. For larger organisations, their dedicated marketing department will take care of everything for them, leaving the boss to concentrate on the more important things…

Making The Most of Your Business Leads

    Google has been a God send for shopaholics everywhere. No longer do you have to spend hours trudging around over-heated stores. Now, you can sit and relax in…

Using Social Media Effectively

  Once upon a time, customers could only get in touch with you by telephone, letter or by visiting your premises. If they were unhappy, they’d probably moan about you to a friend or two and you’d be non the wiser.…

Market Research

  Finding out what they really want There is one sure fire way of finding out what your customers are looking for – ask them. They can tell you if your products/services are providing what they’re looking for, whether your customer service is hitting the mark and how…

You’ve Got Traffic…

  This is amazing. Your search engine optimisation strategy is working. Targeted traffic is flooding to your website and your professional copywriting is converting them because they are going straight to your contact form. Fantastic. So what happens next? Getting traffic that converts is…