Parting From ClientsNovember 29th 2012 Sally Ormond dealing with clients, parting from clients, working with clients
This post originally appeared on our other blog Freelance Copywriter’s Blog, but we thought you may like to read it too.
Working as a copywriter offers great variety and some really interesting projects to get your teeth into, but things don’t always run smoothly. Every now and then you’ll find yourself in a situation where you’ll have to part from a clients, so this post looks at how you should handle that sort of situation.
As a freelancer (whether a copywriter, designer, social media adviser etc.) you love your clients. After all they are the ones that help you keep your business afloat and pay your bills.
But there comes a time – every now and then – when you have to say goodbye.
We’ve all been there – at first the relationship with your client is good, but as time goes on, cracks begin to appear. They are taking up more and more of your time, arguing over everything, they take an age to pay their invoices and they start to quibble over your fees (which they were perfectly happy with).
The time has come to part company to save your sanity. Not an easy decision as your livelihood will take a hit, but what’s more important, cash or your mental wellbeing?
So, how do you do it? How to you sack a client?
Stage 1: Always be professional
No matter how tempting it may be to tell them exactly what you think of them and that you never want them to darken your door again – don’t.
You are a professional and that is how you must remain at all times. And yes, in this type of situation it may mean you taking the blame for something that has nothing to do with you. Tell them you don’t feel as though you’re the right person for the job, or perhaps you don’t have the time to give the project that it really needs. Another good one is that you have to put your prices up and therefore your services no longer fit their budget.
Whatever reason you come up with, make it sound as though really you’re doing them a favour.
Stage 2: Be ever helpful
Once you’ve made your excuses to terminate the relationship, go that extra mile by suggesting someone else who may be able to help them.
How great will you look? Not only have you pointed out that you are no longer able to do their project justice, you’re also helping them find someone else who can – God you’re good.
Stage 3: Tidy up
After cutting the apron strings and making a few suggestions for alternative suppliers, make sure everything that should be completed is completed – you don’t want to leave anything half finished. Go to whatever lengths are necessary to make sure all the ‘I’s are dotted and ‘t’s crossed.
No one likes to end a business relationship, but there are times when you have no choice. Just make sure you come out of it holding your head high, knowing you’ve done everything you could to help your client.