Customer service

How Are You Using Social Media?

In the world today there are over 1 billion users of social media – that sounds quite a lot to me. Rather than just another statistic that one should make you, as a business…

Customer Service – The Power of Real People

This blog first appeared on our sister blog, Freelance Copywriter’s Blog, but we wanted to share it with you here too – enjoy.   It is a…

How to Excel in Customer Service

This blog post first appeared on our other blog Freelance Copywriter’s Blog, but we wanted to share it with you here too: A while ago, I wrote a post about how to keep your…

Companies Continue to Misuse Twitter

After browsing through The Drum recently, I was absolutely astonished to come across this statistic: 71% of companies are still ignoring consumer complaints on Twitter I mean, come on, these are your customers. Just because they choose…

Copywriter – How to Keep Your Clients Happy

Despite being written from a copywriter‘s point of view, this post applies to virtually all professions. In business, your clients are your bread and butter. Without them…

Are You Valued?

As a copywriter a lot of  my time is spent educating potential clients of the value of what I do. Many ‘get’ what a copywriter does and the value that they bring, but some simply come to me because they were told by a…

Do You Find Marketing a Drag?

If you run a business, marketing is a necessary evil. For larger organisations, their dedicated marketing department will take care of everything for them, leaving the boss to concentrate on the more important things…

Get Better Customer Satisfaction Through Your Website

We all want happy customers that return to us time and again. As, for many customers, your website will be their first contact with you, it must give them the…

Making The Most of Your Business Leads

    Google has been a God send for shopaholics everywhere. No longer do you have to spend hours trudging around over-heated stores. Now, you can sit and relax in…

Using Social Media Effectively

  Once upon a time, customers could only get in touch with you by telephone, letter or by visiting your premises. If they were unhappy, they’d probably moan about you to a friend or two and you’d be non the wiser.…