Everyone uses social media these days – or at least it seems like it.

As a copywriter I use it a lot. Whether it’s tweeting for help (usually IT related problems), offering advice, promoting my blog posts, or just general chit-chat, I love using it as a way of connecting with other people.

Did you see that? I said I used it for connecting with people.

The problem is, some social media users out there don’t connect, they spam. And that’s not something you want to do – especially if you want people to follow you or ‘like’ your Facebook page.

What’s spamming?

Well, if you constantly tweet about promotions, your products, news about your company and what you’re doing, without actually engaging with people, you’re spamming.

Granted, social media is a fabulous marketing tool through which you can:

• Encourage newsletter sign-ups
• Promote your blogs
• Promote offers and give-aways

But, if that’s all you do and never respond to questions, share information, or join in with conversations, you’re not going to get a lot out of social media.

Why? Because it’s all about conversing and building relationships and that’s a two-way street, and that means you have to:

• Listen to others and help if you can
• Engage with your followers to see what they are looking for
• Build relationships with people
• Give advice and ask for help

Plus, if you listen to what people are talking about, you can use it as a valuable market research tool.

It’s not all about you

Another great way to build relationships is to promote other people.

If someone tweets that they’re looking for a great designer, and you just happen to know one, put them in touch with each other.

Marketing – Connecting – Reciprocity : The 3 pillars of social media.

If you remember that, you’ll start to get the most out of social media.

Go on, join in, it’s fun. For starters, why not follow me on Twitter –here I am, @sallyormond.

 

Are you being tempted by the dark side?

Are you looking for great results without the hard work?

If you are, you are heading for a very big fall because the grass most certainly isn’t greener on the dark side.

As an online marketer, search engine optimisation is vital for your survival. But the only effective way to boost your visibility is through an effective, white hat SEO strategy.

It’s not a quick fix, it’s a long term solution that needs constant nurturing. So if that sounds like too much like hard work to you, perhaps you’d better rethink your online marketing  career.

Creating a winning SEO strategy

If you’re hoping that I’m now going to say I was just kidding and you can achieve great rankings really easily – you’re going to be disappointed.

To be an SEO winner you’ll need the following on your shopping list:

• Well researched keywords
• A professionally designed website by someone who understands SEO
• A professional SEO copywriter to create reader-friendly copy
• A link building strategy

SEO is a slow burner – overnight results are unlikely (but not impossible, that depends on the competitiveness of your keywords) but if you keep at it and maintain your strategy’s momentum, you’ll get long lasting organic results.

And organic results means no hefty pay per click bill every month.

Creating a losing SEO strategy

If all of that seems like hard work to you, there are some techniques you can adopt to cut corners.

Of course, if you do that you will also encounter the wrath of Google which is never nice. Plus, your website will probably look shocking, read abysmally and will never convert a visitor in a month of Sundays.

Those lovely people at SEOmoz have produced a list of 32 SEO tactics to avoid. These are all black hat techniques which must be avoided at all costs.

Grab yourself a coffee and have a read through them and make sure your strategy is above board and whiter than white.

Some of the comments are really interesting too.

Over to you

What has been your most successful SEO strategy?

Please leave a comment and share your experiences.

 

Most people will either love social media or hate it – with the odd few thrown in who simply don’t ‘get it’.

But the problem is for those who hate or don’t ‘get it’, social media is here to stay and it will continue to grow. We’ve already seen Google join the party with Google+ so your days of keeping it at arms length are numbered.

It’s time to join in.

Personally I love it. Working as a freelance copywriter it has helped me not only gain new clients but its also enabled me to meet great people, boost my online exposure and find people to help me in my hour of need.

If you think to be effective you have to sit on Twitter or Facebook all day, you don’t. Having said that, an occasional look in when you feel like it won’t help either. You must have a regular presence but that doesn’t mean it has to rule your life.

What social media is all about

Have you ever been guilty of saying:

“I can’t see the point of Twitter”

“Why do I want to know what a complete stranger’s had for lunch?”

“It’s not as if anyone reads that stuff anyway.”

“None of my customers use it so why should I?”

The strange thing is, people view social media as some sort of ‘new age’ passing fad and yet it’s just traditional networking that is carried out online. It makes people more accessible so you can actually get to speak with those people who normally hide behind a wall of stern secretaries.

It’s a social activity so it’s just about chatting, building relationships and being interested in other people – just like face to face networking. The only difference is you don’t have to get into your car and drive to an event (which in itself is a God send considering the price of petrol these days).

What’s there not to get?

If you’re an avid face to face networker all you have to do is transfer those skills to the online community. You already know that a sales pitch never goes down well at networking events so you’ll know that’s not how to conduct yourself on social media either.

Build a strategy

Just as with traditional networking, you won’t get results overnight. You have to devise a long term strategy that’s right for your business.

If you decide to blog you’ll need a plan, lots of ideas and a blogging schedule. When you start to tweet you must build time into your day and make it part of your routine if you want it to be effective.

Becoming part of the growing online community is a great way of getting your business known. Be generous with your information, have conversations, ask and answer questions – by participating and engaging you will draw people to you and start to see results.

Over to you

Have you started using social media? If so leave a comment and tell us how you’re getting on.

Perhaps you’re still resisting – what’s stopping you from joining in?

Leave a comment below and let’s start a conversation.

 

If I asked you to give me an example of powerful copywriting what you say?

• Something that catches your attention immediately
• A headline which draws you in
• Simple to read copy with lots of headings

Hopefully your answer was something along those lines. Powerful copywriting is all of those things.

The problem is when some people try to write strong copy they get it all wrong. Bear with me and I’ll explain.

Shouting copy

A few days ago, I was writing some web copy for a client and my husband was working from home. He works for a German company and deals with a lot of customers located around Europe.

That particular day he was engaged on a phone call to one such customer. Instead of his usual voice, I heard a rather strained conversation being conducted in very slow, broken English.

He, like many of us, is guilty of adopting the technique of speaking very s-l-o-w-l-y and loudly when speaking to a non-native English speaker.

What does that have to do with copywriting? Well, it is something you also see in print in the mistaken belief it is getting your message across strongly.

The problem is, people try to replicate the ‘hard sell’ type of copy for their own websites, newsletters and emails. You know the kind of thing I mean – long copy, bright colours, bold text and lots of highlighting. Don’t get me wrong, that type of copy has its place and (believe it or not) works – but it isn’t a style that should be used for everything.

Building confidence

The problem with that type of text on your website, or in your newsletters, is that it doesn’t instil confidence.

Your words have to convince rather than your font size and colour.

Your copy has to resonate with and engage your reader so they are drawn into your copy. Then, by focusing on the benefits, you will convince them they have to have your product or service.

Don’t use brash and in-your-face sales techniques – chose your words carefully and:

• Create a strong headline
• Capture their attention immediately with benefits led copy
• Keep your font uniform and only change size for headings and sub headings
• Use only one colour for your font (preferably black or white)

Your copy will look professional and readable.

Would you want to look at a site full of colourful text of varying size? I doubt it, and neither would your readers. If you want to be taken seriously, make sure you approach your marketing materials in the same way.

Be professional, be clear and concentrate on your benefits.

 

Finding out what they really want

There is one sure fire way of finding out what your customers are looking for – ask them.

They can tell you if your products/services are providing what they’re looking for, whether your customer service is hitting the mark and how they would prefer to interact with you (email, social media, telephone etc.)

So what’s the most effective way of conducting your research? Here are a few ideas you could try.

1. Ask them directly

Talking to your customers – scary thought but quite effective.

Whether it’s face to face, on the phone or using social media ask them if they were happy with your service. Have they enjoyed using your product? Do they think it could be improved in any way?

You’ll come across as a company that cares about its customers. In fact they’ll probably be so flattered you asked them they’ll be happy to tell you what they think along with any suggestions they may have to improve and strengthen your business.

2. In your newsletter

If you already send out a regular newsletter why not run an opinion poll? You could offer a discount to anyone who fills in your survey or even make it into a prize draw.

This would also be a great opportunity to survey your customers about their social media habits to find out where they hang out so you can discover which channels will work best for you.

3. Case studies

People love real life stories which is why case studies are so powerful.

How can it help with your customer research? Well by asking the right questions such as:

• What problem did they have?
• Why did they approach your company?
• What they thought about your service?
• Whether your product/service solved their problem

You’ll find out loads of valuable information. It’s important though to make sure it’s not written as a thinly masked advert so you may want to find yourself a good professional copywriter to write it for you.

So that’s customer research and a great promotional tool all rolled into one.

4. Humble feedback

So obvious it usually gets forgotten about.

Whether you make or miss a sale find why they did/didn’t buy from you and how they found you in the first place.

People won’t mind you asking because, as I mentioned earlier, it shows you as a company who cares and who wants to continue to improve

Over to you

How do you conduct your customer research?

Do you use any unusual or innovative approaches?

Leave a comment below and share your ideas and tips.

 

What kind of success rate are you getting with your email marketing at the moment?

Pretty good or could do better?

Your electronic marketing strategy should be constantly evolving – test, test and test again until you create the optimum format and content strategy for your audience.

Just in case you’re looking for inspiration to inject some new life into your efforts, here are a few tips that might just help you improve your stats.

1. Mobile

More and more people are reading their emails from mobile devices so you must find out how your email looks.

Not only that but you have to make sure the recipient opens it on their phone so think about how you work out whether an email’s worth opening or not. You probably look at the sender’s name first and then the subject line. If it looks interesting you’ll open it, it not it gets consigned to the bin.

A great way of boosting your email’s chances of being opened is to add a line of text above your header – something like this:

Now when your email is received the recipient will see who it’s from, the subject line and the added text which reads Email marketing secrets revealed.

2. Subject line

This is the make or break. It has to be intriguing, promise your reader a great offer or breaking news – something that’s going to benefit them in some way.

But a strong subject line and a weak email body will see their enthusiasm wane and your email deleted. And if they’re disappointed by one they’re unlikely to open any more and may even unsubscribe.

The moral is, make sure you deliver what your subject line offers.

3. Long or short?

Many people argue that long copy always out performs short copy. But when it comes to an email, no one wants to be reading War and Peace.

The beauty of email means you can offer a tempting nugget of information and then add a link that will take the reader to a full article which is a great way of providing loads of information without boring the pants off everyone.

4. What next?

Once you’ve got them to open your email and read it…what next?

If you don’t have a strong call to action asking them to do something you’ve lost a great opportunity.

5. Check, check and re-check

Proofreading your email and checking all the links work before sending is vital.

Sending something out that’s full or errors and broken links won’t do you or your reputation any good. If you can, get someone else to check it for you before hitting send because once it’s gone, it’s gone.

These 5 simple tips will help you give your email marketing a boost in the arm.

Do you have any other tricks you use? Leave a comment and share your success stories (or horror stories).

 

Internet marketing is vitally important for your business.

Not convinced?

OK, utilising activities such as article marketing, social media, blogging and other content creation will have a dramatic effect on your business’ online visibility and exposure.

Just in case you are still sitting there shaking your head, take a look at a few facts and figures that were compiled earlier this year by Pingdom about internet usage, social media, email etc.

So if you’re ready, prepare to be blown away.

Email

Whether you use email as a marketing medium or simply as a method of communication, it is a vital part of your business. Just take a look at these stats:

• 107 trillion – The number of emails sent on the Internet in 2010
• 294 billion – Average number of email messages per day
• 1.88 billion – The number of email users worldwide
• 480 million – New email users since the year before
• 89.1% – The share of emails that were spam
• 262 billion – The number of spam emails per day (assuming 89% are spam)
• 2.9 billion – The number of email accounts worldwide
• 25% – Share of email accounts that are corporate

Amazing eh? When you see those sorts of numbers you suddenly realise how reliant we have become on technology for our businesses and every day lives.

And that’s just the start.

Internet

This is the biggy – especially if you’re still unsure whether your business should be online or not. Bearing in mind there are 255 million websites (as at December 2010) with 21.4 million added in 2010 there is an enormous opportunity for online marketers.

Add in the following stats on internet usage and you’ll see why the internet is the place to be:

• 1.97 billion – Internet users worldwide (June 2010)
• 14% – Increase in Internet users since the previous year
• 825.1 million – Internet users in Asia
• 475.1 million – Internet users in Europe
• 266.2 million – Internet users in North America
• 204.7 million – Internet users in Latin America / Caribbean
• 110.9 million – Internet users in Africa
• 63.2 million – Internet users in the Middle East
• 21.3 million – Internet users in Oceania / Australia

When you view these figures as a potential market for your products and services you’d be mad not to be making the most of it.

But what about the new(ish) kid on the block? Well…

Social Media

Yup, social media is here to stay and is sure to morph into all sorts of new forms over the coming years.

It has opened up new lines of communication making it easier than ever for consumers to voice their opinions.

If you are one of the many people who still think social media is just a passing phase, take a look at this:

• 152 million – The number of blogs on the Internet (as tracked by BlogPulse)
• 25 billion – Number of sent tweets on Twitter in 2010
• 100 million – New accounts added on Twitter in 2010
• 175 million – People on Twitter as of September 2010
• 7.7 million – People following @ladygaga (Lady Gaga, Twitter’s most followed user)
• 600 million – People on Facebook at the end of 2010
• 250 million – New people on Facebook in 2010
• 30 billion – Pieces of content (links, notes, photos, etc.) shared on Facebook per month
• 70% – Share of Facebook’s user base located outside the United States
• 20 million – The number of Facebook apps installed each day

That doesn’t look like a passing fad to me.

If you want to grow your business exponentially, get on the internet and join in the social media conversation.

Sally Ormond – freelance copywriter, blogger and social media groupie

 

This is amazing.

Your search engine optimisation strategy is working. Targeted traffic is flooding to your website and your professional copywriting is converting them because they are going straight to your contact form.

Fantastic. So what happens next?

Getting traffic that converts is one thing but does your customer service match their expectations or is it letting you down?

There are a number of ways your customers will be able to get in touch with you so you must ensure the service they receive via their preferred method is first class.

1. Email

Although your customers won’t expect an immediate response via email, they don’t to be left hanging around for weeks either.

When you get an email send an acknowledgement so they know you are aware of their question. Within that email give them a time frame in which you will respond – and make sure you stick to it.

If at all possible, try to reply within 24 hours or sooner if possible. This could well be the first contact they have with you so make sure it’s a good experience.

2. Hanging on the telephone

When your phone rings, answer it.

If you leave them hanging on the end of a ringing phone, your potential customer will probably hang up and ring someone else who will answer.

A lot of companies use an automated answering system – there’s nothing wrong with that, just make sure they reach a real person quickly.

3. Live chat

This is a great option to have on your website because it means your potential customer can get an instant answer.

A simple click on a button connects them to you and this ease of contact shows you as a company who puts its customers first.

Of course, you just have to ensure the staff member manning it is qualified and has the knowledge to help.

When things go wrong

Not every contact will go smoothly – it’s a fact of life that you have to be prepared for.

When something does go wrong (and it will), how you deal with it is what matters. Be an adult, hold your hands up and apologise. Then put it right and follow up to make sure your customer is happy.

A mistake won’t lose you a customer – how you deal with that mistake will.

It doesn’t matter what business you are in – great customer service is essential. Even if your brand is one of the most sort after of the minute, if you give bad customer service people will walk away (and are unlikely to return).

Always, always, always put your customers’ needs first.

 

Twitter – a world in 140 characters. It seems such a harmless tool and yet it can make or break a business.

Social media hasn’t only given you a much louder voice, it has also provided your customers with a huge stage from which they can address the world in an instant. That’s great if they are shouting nice things about you but what happens when things go wrong?

As soon as you hit send, your tweet is released into cyberspace to be potentially seen by millions. OK, you may not have that many followers but what happens if one of your followers retweets it to their followers and then one of their followers retweets it to their followers…

Before you know it your blooper could be circumnavigating the globe faster than the fastest thing you can imagine.

That is why when you use Twitter you have to use it carefully because if you don’t you could end up in some seriously hot water.

5 Classic Twitter Bloopers

1. No arguing

It’s a sad fact of life but you can’t please everyone all of the time so, I hate to say it, but not everyone will love your company.

The problems is, Twitter gives a dissatisfied customer a very loud voice. If you find yourself in the unfortunate position of having someone loudly voicing their displeasure about your company, don’t get drawn into a slanging match – even if they are wrong.

Remember potentially thousands of people will see what’s happening so you have to quickly deal with it in a positive way. Whatever their issue, apologise and put it right immediately.

That way you would have turned a potentially negative situation into a goal in the back of the net. People will see you as a responsive business who cares about its customers. One nil to you.

2. Autofollow

Let’s get one think clear – Twitter is not a numbers game. You won’t gain any respect for having thousands and thousands of followers. In fact if you do (and you’re not Lady Gaga) it will be obvious you’ve just followed one of the many ‘how to get loads of twitter followers quickly’ schemes.

But why have so many? Surely it’s more important to follow people you want to follow and not just anyone who follows you.Which means don’t use autofollow.

When you get a new follower take a look at their bio and their tweets. Is it someone you’re interested in? Do they tweet great stuff? If the answer’s yes, great follow them. But if not, there’s no rule that say you have to follow everyone who follows you.

3. Think before you tweet

Yes you can use Twitter for your business but if you constantly bang on about it and link back to it at every given opportunity you’ll look like a spammer. So be careful what you tweet.

Mix up advice with your promotional tweets. And don’t forget to join in with the conversation. Twitter is about chatting and sharing not standing on your soap box and promoting yourself.

Share opinions and great information – add value to your followers and they’ll love you.

4. Be a personality

Even if you’re a company you can still show some personality.

Engagement is the name of the game so show your human side. Have fun with Twitter and show your business as one that’s approachable.

5. Two way traffic

Twitter isn’t just a platform for you to shout from. You also have to listen to what’s going on and enhance relationships with advice and chat.

Keeping an eye on what’s being said about your business is vital if you are to quickly react to problems.

So make sure you also listen to what people are saying.

Twitter has been a revolution in marketing. It’s opened up a highly responsive communication channel between businesses and customers. If you use it wisely it will be a huge benefit to you. So give it a go – just make sure you don’t make any of these bloopers!

Over to you 

Are you using Twitter? If so what has your experience been? Leave a comment below and share how it has helped (or hindered) your business.

 

In the good old days customers would communicate with you via letter, phone or in person. Today things are very different. Now they can send you a tweet, post a comment on your blog or leave you a message on Facebook.

In the past if someone was unhappy with your service the ‘bad press’ was usually limited to a few of their friends and family (unless it was seriously bad service and the wrote to the Editor of your local paper). Now a single tweet or Facebook message could potentially be seen by millions.

Now, more than ever, you must have procedures in place to deal with social media communications. You have to think about how you will monitor them, how you will respond to both positive and negative comments and how you’ll interact with your audience.

Enhancing your online reputation is essential in todays transparent culture. Here are 3 easy things you can do to make sure your company holds its head up high and shines.

1. Thank you

Manners cost nothing and a simple ‘thank you’ can be a very powerful tool.

When a follower retweets you, leaves a comment on your blog or sends a referral to you, thank them. It doesn’t take a lot of effort and shows that you are listening and that you care about your customers. And in the eyes of your customers, that translates into the image of a company they want to do business with. 

But you don’t just have to keep an eye on your social media platforms. There are many other ways you can be talked about online so it’s important to monitor the internet to find out what’s being said. There are a number of tools out there such as Google Alerts which will email Google results based on your query or topic:

Or Social Mention which works in a similar way but searches social media channels:

Using these tools will help you keep track of what people are saying about you online so you can see how your brand is perceived and, as a customer service tool, enables you to solve issues quickly before they get out of hand.  

2. Blogging

Loads of people blog so that should tell you its a valuable tool to use within your business.

Not only does it allow you to own more of the web, it also is a great way to add value to your customer relationships because you can offer them tips and advice that will make their lives easier. Plus it will help position you as an expert in your field which is always good.

But the trick is to ensure you write stuff your readers want to learn about. If you are a building firm and blog about holidays, you’re not going to be adding value. But if you wrote about important issues in your trade, design ideas etc., you would create a connection with your readers and inspire them to make the most of their homes.

Take this blog for example, as a freelance copywriter I not only write about copywriting but also general marketing issues, social media, brochure copy etc., which are all topics business owners find useful. Therefore not only do I get traffic to my website, the people that come also find the experience useful.  

3. Focus on benefits

Whenever you write about your products or services, always focus on your customer; why they will benefit from it. By writing for them you are showing that you understand what’s important to them and want to help them achieve that.

Showing that kind of connection will identify you as a company that cares about its customers and not just its profits. And let’s face it, you tend to buy from people you like and trust. So if you come across as arrogant people aren’t going to buy from you.

When marketing your business it’s all too easy to get wrapped up in it and lose sight of what’s really important – your customers.

Make sure they are at the forefront of everything you do because without them you don’t have a business.  

Interact with them, thank them and go out of your way to make sure they are happy. Use social media to your advantage.